At The Pixel Masala, every order is personalised and prepared specifically for you. Because your artwork goes through creation, production, framing and packaging before dispatch, delivery times may vary depending on the product and destination.

Order Processing

Once your order is confirmed, we begin working on your personalised artwork using the photograph, art style, instructions, frame and size selected by you.

Your order may move through the following stages:

• Artwork creation
• Production and printing
• Framing, where selected
• Quality and order checks
• Packaging

Dispatch

Because each artwork is personalised, processing may take longer than a standard ready-made product.

Delivery Time

The estimated delivery timeframe applicable to your order will be shown on the website or communicated during the ordering process where available.

Delivery times are estimates unless specifically stated otherwise and may vary depending on:

• Your delivery location
• Order volume
• Artwork requirements
• Production requirements
• Courier availability
• Public holidays
• Weather or transportation disruptions
• Other circumstances outside our reasonable control

We recommend placing orders for birthdays, anniversaries, Mother’s Day, Father’s Day, weddings or other special occasions with sufficient time before the required date.

Shipping Charges

Applicable shipping or delivery charges, if any, will be displayed during checkout before you complete your order.

Charges may vary depending on the delivery location, order size or other fulfilment requirements.

Delivery Address

Please make sure your delivery details are complete and accurate before placing your order.

Check your:

• Recipient name
• House or building details
• Street and locality
• City
• State
• PIN code
• Mobile number
• If you notice an error after placing your order, please contact us as soon as possible.

Once an order has been dispatched, we may not be able to change the delivery address.

Order Dispatch

When your order is dispatched, tracking or shipment information may be provided where available through the courier service being used.

Please use the tracking information provided to follow the progress of your shipment.

Packaging

Personalised artwork and framed products are packed carefully to help protect them during transportation.

Please inspect the package and artwork after delivery.

If the package appears significantly damaged, we recommend taking photographs of the outer packaging before opening it.

Damaged Or Incorrect Delivery
If your order arrives damaged, defective or materially different from what you ordered, please contact The Pixel Masala Support Team as soon as reasonably possible.

To help us review the issue, we may ask for:

• Your order number
• A brief description of the problem
• Photographs of the artwork or product
• Photographs of the packaging
• Any other information reasonably required to assess the issue
• Please retain the product and original packaging until we have reviewed your request.
• Failed Delivery
  If a delivery cannot be completed because the address or contact information provided is incorrect or incomplete, additional delivery arrangements may be required.
• Please ensure that someone is available to receive the package where necessary.

Delivery Delays

Occasionally, deliveries may be delayed due to circumstances beyond our reasonable control, including courier disruptions, weather conditions, transportation issues, regional restrictions or other unforeseen events.

Where we become aware of a significant issue affecting your order, we will endeavour to provide relevant information where reasonably possible.
Special Occasion Orders
Ordering artwork for a special day?

Whether it is for a birthday, anniversary, wedding, Mother’s Day, Father’s Day, Raksha Bandhan, Valentine’s Day or another important occasion, we recommend ordering well in advance.

Personalised artwork requires both creative and production time, so please do not rely on an estimated delivery date for a time-sensitive gift unless a specific delivery commitment has been confirmed.

Need Help With Your Delivery?
If you have a question about dispatch, tracking or delivery, please contact us with your order number.

Email: hello@thepixelmasala.com

Phone / WhatsApp: +91 98765 43210

We want your artwork to reach you safely, carefully packed and ready to become part of your space.