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Creating Your Artwork
How does The Pixel Masala work?
Creating your artwork:
- Upload your photograph
- Choose an art style
- Add optional instructions
- Select a frame
- Choose your size
- Review your selections
- Complete checkout
We then use your photograph and selections as the creative brief for your personalised artwork.
What kind of photograph should I upload?
For the best starting point, upload the clearest and highest-quality photograph available.
Photographs with good lighting, visible faces or subjects and minimal blur generally provide more detail to work with.
Very blurred, pixelated, heavily cropped or poorly lit photographs may limit what can be achieved.
Can I use an old photograph?
Yes. You can upload an older photograph provided you have the appropriate right or permission to use it.
If the photograph is faded, damaged or very low quality, the amount of detail available may affect the final artwork.
Which art styles can I choose from?
You can choose from:
- Oil Painting
- Water Colour
- Pop Art
- Charcoal Drawing
- Ink Painting
Each style creates a different visual character, so choose the one that best suits your photograph and personal taste.
Will I see an exact preview before ordering?
No. The artwork samples shown on our website are style references, not exact previews of how your individual photograph will look.
Every photograph has different lighting, colours, composition and details, so your finished artwork will have its own unique interpretation.
Can I give special instructions?
Yes.
You can tell us about details that are important to you when placing your order.
For example, you might ask us to:
- Give more attention to a particular person
- Make your pet the main focus
- Simplify a distracting background
- Preserve an important detail
- Consider the story behind the photograph
We will consider your instructions as part of the creative brief, although not every requested change may be technically or artistically possible.
Can I include more than one person in the photograph?
Yes. Family, couple, friends and group photographs can be submitted.
For the best result, make sure the people you want included are reasonably clear and visible in the original photograph.
Can I create artwork of my pet?
Absolutely.
Pet photographs can be transformed using the available art styles, whether it is a current favourite photograph or a meaningful memory of a much-loved pet
Can I create artwork as a gift?
Yes. Personalised artwork can make a thoughtful gift for occasions such as:
- Birthdays
- Anniversaries
- Weddings
- Mother's Day
- Father's Day
- Valentine's Day
- Raksha Bandhan
- Housewarmings
- Festivals
- Memorial or remembrance gifts
Or simply when you want to give someone something personal.
Photograph Guidelines
Are there photographs I cannot upload?
Yes.
Please do not upload photographs or request artwork containing:
- Sexually explicit nudity or pornography
- Exploitative or sexual content involving children
- Graphic violence or gore
- Hateful or extremist material
- Content promoting terrorism or serious violence
- Illegal material
- Non-consensual intimate photographs
- Images that seriously violate another person's privacy
- Content you do not have the appropriate right or permission to use
We may decline photographs or artwork requests that fall outside our content guidelines.
Can I upload a photograph of a child?
Yes, appropriate family photographs containing children may be submitted where you are the parent, legal guardian or otherwise have appropriate authority to use the photograph.
We will not accept content that sexualises, exploits or endangers a child.
Do I need permission to use a photograph?
- Do I need permission to use a photograph?
You should have the appropriate right or permission to submit any photograph you upload.
If another identifiable person appears in the image, you are responsible for ensuring that you have appropriate authority to use it for the requested personalised artwork.
Frames and Sizes
What artwork sizes are available
The Pixel Masala currently offers:
- 8 × 12 inches
- 12 × 18 inches
- 16 × 24 inches
Choose the size depending on where you plan to display the artwork and how prominent you want it to appear.
How do I choose the right size?
Consider the wall or space where the artwork will be displayed.
8 × 12 inches works well for smaller spaces or personal displays.
12 × 18 inches provides a balanced size for most rooms.
16 × 24 inches creates a stronger visual presence and works well as a statement piece.
Can I choose a frame?
Yes. Available frame options will be shown during the artwork creation process.
Select the frame that best complements your artwork and the space where you plan to display it.
Orders and Payments
Can I review my selections before ordering?
Yes.
Before completing checkout, you should review your:
- Uploaded photograph
- Art style
- Instructions
- Frame
- Size
- Quantity
- Delivery details
- Order total
We recommend checking everything carefully before placing your order.
Can I change my order after placing it?
Contact us as soon as possible if you need to make a change.
Because personalised artwork may begin production specifically for your order, changes may not always be possible once the creation or production process has started.
Can I cancel my order?
Cancellation may depend on the stage your personalised order has reached.
Please contact our support team as soon as possible if you need to cancel an order.
Applicable cancellation and refund conditions will be communicated according to our Terms of Service and the status of your order.
What payment methods do you accept?
The available payment methods will be displayed at checkout.
Payment options may depend on the payment services enabled on The Pixel Masala website.
Artwork and Finished Product
Will my finished artwork look exactly like the sample?
No.
Samples demonstrate the creative direction and character of each art style. They are not exact templates.
Your artwork is created from your own photograph, so its colours, details, composition and overall appearance will naturally be different.
Why might the colours look different from my screen?
Digital screens can display colours differently depending on brightness, display settings and device calibration.
As a result, there may be slight differences between the artwork viewed on a screen and the appearance of the physical printed artwork.
What happens after I place my order?
Once your order is placed, your photograph, chosen art style, instructions, frame and size become the creative brief for your artwork.
Your order then moves through the necessary artwork creation, production, framing, packaging and delivery stages.
What if there is a problem with my finished order?
If your order arrives damaged, defective or materially different from what you ordered, please contact our support team.
We may ask you to provide:
- Your order number
- A description of the issue
- Photographs of the received product
- Photographs of the packaging, where relevant
This helps us understand and assess the issue properly.
Privacy and Your Photographs
How will my photograph be used?
Your uploaded photograph is used to create and fulfil the personalised artwork you have ordered.
It may need to be accessed during artwork creation, production, printing, framing or customer support.
More information is available in our Privacy Policy.
Will you use my photograph on social media or in advertising?
Not automatically.
Uploading a photograph for an order does not by itself give The Pixel Masala permission to publicly use it for advertising, social media, galleries or promotional material.
Where appropriate permission is required, we will seek it separately.
How long will you keep my photograph?
Photographs and artwork files are retained only as reasonably required for providing the service, supporting orders and meeting applicable operational or legal requirements.
For more information, please see our Privacy Policy.
Support
I am not sure which art style to choose. Can you help?
Yes.
If you are unsure which style would suit your photograph, contact our support team. We can help you understand the visual character of each available style so you can make a more informed choice.
My photograph is not uploading. What should I do?
First, check that:
- Your internet connection is stable
- The file format is supported
- The file is within the permitted upload size
- The photograph has fully finished uploading before you proceed
If the problem continues, contact our support team and tell us what happened.
I made a mistake in my delivery details. What should I do?
Contact us as soon as possible with your order number and the correct information.
If the order has already been dispatched, it may not always be possible to change the delivery address.
How can I contact The Pixel Masala?
If you need help with your photograph, artwork, order or account, please contact:
Email: hello@thepixelmasala.com
Phone / WhatsApp: +91 98765 43210
Support Hours: XXam - XXpm
We are here to help make the process of turning your photograph into personalised artwork as simple as possible.
