These Terms of Service govern the use of our website and the purchase of personalised artwork and related products from The Pixel Masala.

By placing an order, you agree to these Terms and our Privacy Policy.

Please read these Terms before submitting your photograph or completing your purchase.

Our Service

The Pixel Masala transforms customer-supplied photographs into personalised artwork.

The ordering journey may allow you to:

• Upload a photograph
• Choose an art style
• Add optional instructions
• Choose a frame
• Select a size
• Review your selections
• Complete checkout
• Only options displayed as available on the website at the time of ordering may be selected.

Your Personalised Artwork Every Artwork Is Individually Created

Your photograph provides the starting point for your personalised artwork. The selected art style and any instructions you provide help determine its creative direction.

Because personalised artwork involves artistic interpretation, characteristics such as:

• Colour
• Brushwork
• Lines
• Texture
• Contrast
• Shading
• Background treatment
• Detail
• Artistic emphasis
• may differ from the original photograph.

These creative differences are a natural part of personalised artwork and do not, by themselves, mean that the product is defective.

Samples Are Style References

Artwork displayed on our website is intended to demonstrate the general appearance, mood and creative direction of each art style.

Samples are not exact previews of your photograph after transformation.

The appearance of your finished artwork will depend on your own photograph, its composition and quality, the selected art style and any applicable creative instructions.

Therefore, your finished artwork should not be expected to exactly reproduce a sample displayed on our website.

No Automatic Final Preview

The Pixel Masala does not currently provide an automatic exact preview of the finished personalised artwork before purchase.

Style examples shown during the ordering process are references only.

Where a particular service includes an artwork review or approval stage, that feature will be clearly identified as part of that service.

Photograph Quality

For the best possible starting point, please upload the clearest photograph reasonably available.

Photographs that are extremely:

• Blurred
• Pixelated
• Compressed
• Dark
• Overexposed
• Cropped
• Obstructed
• may limit the detail that can reasonably be interpreted.

Where necessary, we may ask you to provide an alternative photograph.

Permission To Submit Your Photograph

By submitting a photograph or other image, you confirm that you have the appropriate right, permission or authority to provide it to The Pixel Masala and request the selected artwork.

You must not knowingly submit a photograph where doing so infringes another person's:

• Privacy
• Copyright
• Intellectual-property rights
• Other legal rights
• Where another identifiable individual appears in your photograph, you are responsible for having the appropriate authority or permission for the use you request.

Permission Required To Create Your Artwork

You retain the rights you already hold in the photograph you provide.

By submitting it to The Pixel Masala, you grant us the limited permission reasonably necessary to transform and reproduce the photograph for the purpose of fulfilling your order.

This does not transfer ownership of your original photograph to The Pixel Masala.

How we handle the photograph and associated personal information is explained separately in our Privacy Policy.

Content We Will Not Accept

The Pixel Masala is intended for personal, meaningful and appropriate artwork. Please do not upload or request artwork containing the following categories of material. Nude or Sexually Explicit Content

We do not accept:

• Sexually explicit nudity
• Pornographic photographs
• Images depicting sexual acts
• Sexually exploitative material
• Non-consensual intimate photographs
• Content created primarily for sexual purposes
• Sexual Content Involving Children

We have zero tolerance for the sexual exploitation or sexualisation of children.

We will not accept:

• Sexual photographs involving children
• Sexualised representations of children
• Child sexual abuse or exploitation material
• Requests to turn an ordinary image of a child into sexual content
• Appropriate family photographs containing children may be submitted where the person placing the order has appropriate authority to use the photograph.

Graphic Violence

We may refuse photographs or requests depicting:

• Graphic gore
• Severe injury
• Mutilation
• Torture
• Graphic death
• Extreme violence
• Hate and Discrimination

We do not accept artwork intended to promote hatred, serious discrimination or violence against individuals or groups based on characteristics including religion, caste, race, ethnicity, nationality, gender, sexual orientation, disability or community.

Terrorism and Violent Extremism

We do not accept requests intended to promote, celebrate or recruit for terrorism or violent extremist organisations or activities.

Threats and Harassment

We may refuse requests intended to:

• Threaten another person
• Harass or bully someone
• Intimidate an identifiable individual
• Encourage violence against another person Seriously humiliate or abuse another person

Illegal Content

We will not knowingly fulfil an artwork request where doing so would involve unlawful material or promote serious unlawful activity.

Privacy-Violating Images

We may refuse photographs that appear to:

• Have been obtained or shared without appropriate authority
  Seriously invade another person's privacy
• Contain non-consensual intimate imagery
• Be submitted for the purpose of exploiting another person
  Seriously Deceptive or Defamatory Content

We may refuse requests intended to seriously misrepresent, impersonate or defame an identifiable individual.

Self-Harm and Dangerous Content

We may refuse graphic, promotional or instructional material encouraging suicide, self-harm or seriously dangerous behaviour.

Unauthorised Protected Material

You should not submit copyrighted artwork, characters, logos, photographs, trademarks or other protected material for reproduction unless you have the appropriate rights or permission to do so.

Controversial Or Highly Inflammatory Material

The Pixel Masala is a personalised art and memory-focused service.

We may therefore decline highly controversial, inflammatory or provocative artwork requests that fall outside the intended character of our service.

This includes material primarily intended to:

• Encourage communal hostility
• Incite religious hatred
• Promote political violence
• Glorify violent conflict
• Encourage serious public disorder
• Promote hatred against communities
• Encourage unlawful activity
• Content does not necessarily have to be unlawful for us to decide that it is outside the scope of artwork we offer.

Right To Refuse An Artwork Request

Submission of a photograph does not guarantee acceptance.

The Pixel Masala may decline, suspend or cancel a request where we reasonably believe:

• The submitted material violates these Terms
• The customer does not appear to have appropriate authority to use it
• The request could violate applicable law
• Another person's rights could be infringed
• The material creates a serious privacy or safety concern
• The material is abusive or exploitative
• The requested work falls outside the services offered by The Pixel Masala
• The supplied photograph cannot reasonably be used for the requested artwork
• Where appropriate, we may invite you to submit an alternative photograph.
  Customer Instructions

Special Instructions

You may provide optional instructions explaining what matters to you about the photograph or how you would like us to approach the artwork.

For example, you might ask us to:

• Focus on a particular person
• Emphasise a pet
• Simplify a background
• Retain an important feature
• Consider the story behind a photograph
• We will consider reasonable instructions as part of your creative brief.

However, not every requested alteration will necessarily be technically or artistically achievable.

Instructions that conflict with these Terms will not be followed.

Review Before Checkout

Before placing your order, please check:

• Your uploaded photograph
• Art style
• Instructions
• Frame
• Size
• Quantity
• Delivery details
• Contact details
• Order total
• You are responsible for providing accurate order information.

If you discover an error after ordering, contact us as soon as possible.

Once personalised artwork or physical production has started, some changes may no longer be possible.

Acceptance Of An Order

Receiving an order does not necessarily mean that we have accepted every aspect of the request.

We may refuse or cancel an order where reasonably necessary because of:

• Unsuitable or prohibited content
• Payment failure
• Suspected fraud
• A technical pricing error
• Product or frame unavailability
• An unsuitable photograph
• Incorrect customer information
• A request we cannot reasonably fulfil
• Legal, intellectual-property or safety concerns
• If a paid order cannot be fulfilled, the applicable payment or refund will be handled according to the circumstances and applicable law.

Pricing

The price applicable to an order is the amount displayed during checkout, subject to correction of obvious technical errors where permitted.

Applicable charges, taxes, discounts and delivery costs should be displayed during checkout where relevant.

Prices and available products may change for future purchases.

Payment

Orders must be paid using one of the payment methods offered at checkout.

We may decline or delay an order where payment:

• Fails
• Cannot be verified
• Is reversed
• Appears unauthorised or fraudulent

Personalised Orders

The Pixel Masala products are created specifically from photographs and selections supplied by individual customers.

Because production may begin specifically for your order, the ability to cancel or modify an order may depend on the stage the order has reached.

If you need to cancel or change an order, please contact us as soon as possible.

We will inform you whether the requested change or cancellation remains possible.

Nothing in these Terms is intended to remove any consumer right that cannot lawfully be excluded.

Damaged, Defective Or Incorrect Products

If you receive an item that is damaged, defective or materially different from the product ordered, please contact The Pixel Masala promptly.

To help us assess the issue, we may request:

• Your order number
• Details of the problem
• Photographs showing the product
• Photographs of damaged packaging where relevant
• An artistic difference arising from reasonable creative interpretation is not by itself the same as receiving a damaged or defective physical product.

Applicable remedies will be considered according to the circumstances and applicable consumer rights.

Delivery Information

Delivery information and applicable charges will be shown on the website or during checkout.

Where a delivery timeframe is described as an estimate, it should be treated as an estimate rather than a guaranteed delivery date unless we expressly state otherwise.

Delivery may be affected by circumstances outside our reasonable control.

Correct Delivery Details

Please provide a complete and accurate:

• Recipient name
• Delivery address
• PIN code
• Mobile number
• Other required delivery information
• Contact us as soon as possible if you notice an error.

A delivery already dispatched may not be capable of being redirected.

Colour And Screen Differences

The appearance of colours can vary between digital screens because of differences in:

• Device type
• Display settings
• Brightness
• Calibration
• Ambient lighting
• The appearance of a physical printed artwork may therefore vary slightly from how an image appears on a screen.

Reasonable production differences do not affect your rights where a product is genuinely defective or incorrectly supplied.

Artwork And Frame Dimensions

Please review the dimensions displayed for your selected product before ordering.

Account Responsibility

Where you create an account, you are responsible for:

• Providing accurate information
• Keeping your password confidential
• Protecting access to your account
• Informing us of suspected unauthorised access
• You must not deliberately access or attempt to access another customer's account or photographs.

The Pixel Masala Brand And Website

Unless otherwise stated, The Pixel Masala's original:

• Name
• Logo
• Branding
• Website design
• Written content
• Graphics
• Product presentation
• Marketing material
• Original creative assets

All above are owned by or licensed to The Pixel Masala. They may not be commercially reproduced or distributed without appropriate permission.

Purchasing a physical personalised artwork gives you ownership of the physical item supplied to you.

It does not necessarily transfer every underlying copyright, trademark or other intellectual-property right contained in material used to create that artwork.

Personalised artwork ordered through the standard consumer service is intended primarily for personal use unless commercial-use rights are separately agreed.
Promotions And Referrals

Promotions

Discounts, promotional codes and special offers may have specific eligibility requirements or conditions displayed with the relevant promotion.

Promotional benefits may be refused or withdrawn where they have been obtained through fraud, manipulation or misuse.

Referral Programme

Where a referral or rewards programme is offered, eligibility, rewards and other conditions will be displayed as part of that programme.

We may refuse referral benefits associated with fraudulent activity, fake accounts, manipulated transactions or other misuse.

Your Consumer Rights

Nothing in these Terms is intended to exclude or restrict any statutory consumer right or remedy that cannot lawfully be excluded.

Customer-Supplied Content

You are responsible for ensuring that you have the required rights and authority to submit photographs and other content to us.

To the extent permitted by applicable law, The Pixel Masala is not responsible for claims arising solely because a customer submitted material without having the appropriate rights or authority to do so.

Changes To Products And Services

We may modify available art styles, frames, sizes, website features or other services from time to time.

Changes will generally apply to future orders rather than altering an order that has already been accepted.

Changes To These Terms

We may modify available art styles, frames, sizes, website features or other services from time to time.

Changes will generally apply to future orders rather than altering an order that has already been accepted.

Applicable Law

These Terms are governed by the laws applicable in India.

Nothing in these Terms prevents a customer from exercising rights or remedies available under applicable consumer law.

Customer Support And Grievances

If you have a concern about an order, artwork, payment, delivery or use of our service, please contact us.

• Customer Support Email: hello@thepixelmasala.com

Final Agreement

These Terms of Service and our Privacy Policy together govern your use of The Pixel Masala website and services.

If any part of these Terms is found to be invalid or unenforceable, the remaining provisions will continue to apply to the extent permitted by law.